Keep your line running — we guarantee it!

Our Original Equipment Care

• Average first response 5 minutes (2024 ticket data).

• 99 % of faults on our own machines resolved remotely.

• Secure industrial VPN gateway—encrypted outbound‑only traffic, whitelisted in any IT policy.

 KUKA Robot Support

• Emergency recovery & mastering

• KRL program edits

• Preventive maintenance & backups

3rd‑Party Machinery Support

• Troubleshooting

• Mechanical repairs

• Electrical repairs

• Programming

• Root‑cause report within 24 h

Support plan options

BASE (included with every Mechanika cell)
• Remote help desk Mon–Fri 08:00‑17:00 EET
• Critical security patches
• Parts at list price

SLA PLUS (upgrade by quotation)
• 24 / 7 hotline
• On‑site < 48 h Baltics / < 72 h EU
• Minor software releases, Vision+™ tuning
• –10 % spare‑parts discount

PREMIUM‑CARE (full coverage by quotation)
• 24 / 7 hotline + priority queue
• On‑site < 24 h Baltics / < 48 h EU
• All software upgrades & new AI models
• Dedicated spare‑parts stock — dispatch ≤ 48 business h EU
• –15 % spare‑parts discount

Need guaranteed uptime?

>> Request your personalized support plan quote